Viking Appliance Emergency?
Stay calm. Follow our guide below and call us right away. We prioritize emergency calls and will get to you as fast as possible.
What to Do Right Now
Stay Calm and Stay Safe
First things first: make sure you and your family are safe. If you smell gas, leave the house immediately and call 911. For other issues, take a deep breath. We are here to help.
Turn Off the Appliance
If it is safe to do so, turn off the appliance at the control panel. For gas appliances, consider turning off the gas supply valve. For electrical issues, flip the circuit breaker if needed.
Call Us Right Away
Give us a call and describe what happened. We will help you assess the situation over the phone and dispatch a technician as quickly as possible if needed.
Document What You See
If there are error codes on the display, write them down. Note any unusual sounds, smells, or behaviors. This information helps us diagnose the problem faster when we arrive.
Call Us Immediately If...
These situations need urgent professional attention. Do not try to fix them yourself.
- You smell gas when the appliance is off
- Sparking, smoking, or burning smell from any appliance
- Water actively leaking onto floors
- Appliance makes a loud popping or banging noise
- Refrigerator completely stopped cooling with food inside
These Can Usually Wait
These issues are worth scheduling a repair for, but are not emergencies. You can safely book a regular appointment.
- One burner on your range is not lighting, but others work fine
- Dishwasher is not cleaning dishes as well as usual
- Oven takes longer to preheat than it used to
- Range hood light burned out
- Ice maker stopped producing ice but fridge is still cold
- Minor cosmetic issues like a loose knob
Do Not Wait If You Are Unsure
If you are not sure whether your situation is an emergency, call us anyway. We will help you figure it out over the phone. There is no charge for a phone consultation.
(872) 268-8090